INNOVATION, PUBLIC POLICY AND PUBLIC SERVICES DELIVERY IN THE UK. THE WORD TH…

This paper explores the dialogue about innovation in public services currently found within public policy and creates an interaction between research and practice about its strengths and limitations. It argues that this dialogue is a flawed one, often both at odds with the existing evidence and lacking a holistic understanding of the nature of innovation and its distinctive policy and manageria…

PARALLEL STRUCTURES IN THE EGYPTIAN GOVERNMENT BUREAUCRACY : A PROBLEMATIC QU…

This paper investigates the proliferation of parallel structures – also known as project implementation units (PIUs) and technical offices (TOs) – within the Egyptian public administration system and the pressures since the 1990s that have led to their increasing numbers, including the current political turmoil. To determine whether these structures are a viable tool for the implementation of r…

APPRAISING PUBLIC VALUE : PAST, PRESENT AND FUTURES

Despite the increasing popularity of the concept of ‘public value’ within both academic and practice settings, there has to date been no formal review of the literature on its provenance, empirical basis, and application. This paper seeks to fill this gap. It provides a critical introduction to public value and its conceptual development before presenting the main elements of the published lite…

PUBLIC–NONPROFIT PARTNERSHIP PERFORMANCE IN A DISASTER CONTEXT : THE CASE O…

Edition

Volume 89, Issue 4, December 2011, pages 1385–1402

ISBN/ISSN

00333298

Collation

-

Series Title

Public Administration

Call Number

-

VOICE AND CHOICE IN HEALTH CARE IN ENGLAND : UNDERSTANDING CITIZEN RESPONSES …

Using data from a five-year online survey the paper examines the effects of relative satisfaction with health services on individuals' voice-and-choice activity in the English public health care system. Voice is considered in three parts – individual voice (complaints), collective voice voting and participation (collective action). Exercising choice is seen in terms of complete exit (not using …

MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE : EVIDENCE FROM…

Citizens' expectations of public service performance influence their attitudes and behaviour towards services, including satisfaction, choice of service and political voice about them. However, there has been little research on what sets expectations. This paper assesses the effects of prior service performance and information about prior performance on two forms of citizen expectations, positi…

THE ORDER OF QUESTIONS IN A SURVEY ON CITIZEN SATISFACTION WITH PUBLIC SERVIC…

Surveys of citizen satisfaction with local public services have become widespread, with the results increasingly used to reorganize services, to allocate budgets, and to hold managers accountable. But evidence from a split-ballot experiment that we conducted suggests that the order of questions in a citizen survey has important effects on reported satisfaction with specific public services as w…

ONE-STOP SHOPS FOR SOCIAL WELFARE : THE ADAPTATION OF AN ORGANIZATIONAL FORM …

In recent years welfare services in Western Europe have been criticized for poor coordination. In response, ‘seamlessness’ has emerged as a vision for public administration with ‘one-stop shops' viewed as means to reach this. This article conceptualizes the one-stop shop and presents a three country case study to examine its drivers and its adaptation. In all countries the reforms meant mergers…

STRATEGIC LINKS IN A CUT-THROAT WORLD : RETHINKING THE ROLE AND RELATIONSHIPS…

Ministerial staff relationships form part of the networks within the core executive. This article uses data from a comprehensive empirical study of Australian ministerial staff to explore advisers' horizontal relationships with each other. It finds that the interactions between Australian ministerial advisers are a key part of their role, are highly valued by ministers and public servants, and …

ISSUE FRAMING AND SECTOR CHARACTER AS CRITICAL PARAMETERS FOR GOVERNMENT CONT…

This article shows that variations in how two UK governments justified contracting-out (issue framing), combined with shifting sector-derived incentives for union activism (sector character), can help explain the extent of contracting-out. Janitorial service, an activity of the UK government that should have been ‘low hanging fruit' for its prolific reformers, proved difficult to contract-out f…

CHANGING THE DECISION SPACE : EUROPEAN POLICY INFLUENCES ON ENERGY POLICY AND…

The EU takes a growing interest in governing the energy sector in its member states. Competing with national institutions, policies and organizational structures, it is however not clear whether the EU exerts a strong influence compared to other factors, and if there is such an influence, the mechanisms are not well understood. This paper examines strategic reorientation towards electricity inv…

THE LISBON AGENDA AND ENTREPRENEURSHIP POLICY : GOVERNANCE IMPLICATIONS FROM …

With the Lisbon Strategy and mandate, the European Commission committed itself to promoting entrepreneurship as a major driver of innovation, competitiveness, and growth. This paper demonstrates that the renaissance of entrepreneurship policy along with the implementation of the Lisbon Agenda resulted in the localization of policy-making, and re-strengthened policy-makers on the ground to succe…

THE REFORM OF FINANCIAL MANAGEMENT IN THE EUROPEAN COMMISSION : A PUBLIC MANA…

Since the mid-1990s during the Santer, Prodi, and Barroso presidencies, the European Commission has experienced several public management policy cycles. Included on the Barroso Commission's (2004–2008) policy agenda was the reform of internal financial control, prompted by significant irregularities in budget execution signalled repeatedly by the European Court of Auditors (ECA) in its annual D…

STATE REGULATORY CAPACITY : EXPERIENCES FROM PUBLIC SECTOR REFORMS IN NORWAY

State regulatory capacity is being threatened by internationalization, commercialization and persistent demand for public services. The article addresses the overarching question of how the state is changing due to recent public sector reforms. By studying changes in the regulation of the health care sector and the food sector in Norway, the article challenges the assumption that recent public …

PUBLIC-PRIVATE PARTNERSHIP CONTRACTS : A TALE OF TWO CITIES WITH DIFFERENT CO…

This paper analyses regulation by contract in public-private partnerships (PPPs) for infrastructure services. Although the benefits of competition for the market and subsequent regulatory contracts are recognized, the literature also identifies contract design failures. When considering these limitations, it is useful to distinguish between contracts associated with purely contractual PPPs (…

PROFESSIONAL AUTONOMY AND PASTORAL POWER : THE TRANSFORMATION OF QUALITY REGI…

In the context of the recent transformation of control in Swedish health care, the changing role of quality registers are analysed as a vivid example of how professional groups become involved in new modes of regulating professional work. Based on a critical appraisal of the main currents in the research on NPM, it is argued that understanding ‘the productive side of power’ is an underexploited…

GOVERNMENT CONTINUES TO DO ITS JOB. A COMPARATIVE STUDY OF GOVERNANCE SHIFTS …

Governance in higher education has undergone certain substantial shifts in recent decades. In order to analyse this process from an empirical point of view, a specific understanding of governance, based on the role of the public power in question (state, government or another such power, depending on the context) has been assumed. Changes in systemic governance (and consequently also at the ins…

POLICY CHANGE AND SOFT EUROPEANIZATION : THE TRANSFER OF THE OMBUDSMAN INSTIT…

The paper adopts a historical institutionalist approach to Europeanization and argues that policy change is facilitated by three factors. First, it is driven by ‘soft’ mechanisms of Europeanization such as policy transfer. The EU provides the framework for reform and functions as a platform of best practices. Policy transfer mechanisms are implemented in order for member states to pick and choo…

THE IMPACT OF FREEDOM OF INFORMATION ON WHITEHALL

This article examines whether the UK Freedom of Information Act 2000 has changed Whitehall. Based on a two-year, ESRC-funded study, it evaluates the impact of FOI on five characteristics of the Whitehall model: the culture of secrecy, ministerial accountability to Parliament, civil service neutrality, the Cabinet system, and effective government. Proponents of FOI hoped that government would be…

Alcohol- and Drug-Involved Driving in the United States : Methodology for the…

This article describes the methodology used in the 2007 U.S. National Roadside Survey to estimate the prevalence of alcohol- and drug-impaired driving and alcohol- and drug-involved driving. This study involved randomly stopping drivers at 300 locations across the 48 continental U.S. states at sites selected through a stratified random sampling procedure. Data were collected during a 2-hr Frida…