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THE ORDER OF QUESTIONS IN A SURVEY ON CITIZEN SATISFACTION WITH PUBLIC SERVIC…
Surveys of citizen satisfaction with local public services have become widespread, with the results increasingly used to reorganize services, to allocate budgets, and to hold managers accountable. But evidence from a split-ballot experiment that we conducted suggests that the order of questions in a citizen survey has important effects on reported satisfaction with specific public services as w…
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- Volume 89, Issue 4, December 2011, pages 1436–1450
- ISBN/ISSN
- 00333298
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- -
- Series Title
- Public Administration
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ONE-STOP SHOPS FOR SOCIAL WELFARE : THE ADAPTATION OF AN ORGANIZATIONAL FORM …
In recent years welfare services in Western Europe have been criticized for poor coordination. In response, ‘seamlessness’ has emerged as a vision for public administration with ‘one-stop shops' viewed as means to reach this. This article conceptualizes the one-stop shop and presents a three country case study to examine its drivers and its adaptation. In all countries the reforms meant mergers…
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- Volume 89, Issue 4, December 2011, pages 1451–1468
- ISBN/ISSN
- 00333298
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- -
- Series Title
- Public Administration
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STRATEGIC LINKS IN A CUT-THROAT WORLD : RETHINKING THE ROLE AND RELATIONSHIPS…
Ministerial staff relationships form part of the networks within the core executive. This article uses data from a comprehensive empirical study of Australian ministerial staff to explore advisers' horizontal relationships with each other. It finds that the interactions between Australian ministerial advisers are a key part of their role, are highly valued by ministers and public servants, and …
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- Volume 89, Issue 4, December 2011, pages 1469–1488
- ISBN/ISSN
- 00333298
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- -
- Series Title
- Public Administration
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ISSUE FRAMING AND SECTOR CHARACTER AS CRITICAL PARAMETERS FOR GOVERNMENT CONT…
This article shows that variations in how two UK governments justified contracting-out (issue framing), combined with shifting sector-derived incentives for union activism (sector character), can help explain the extent of contracting-out. Janitorial service, an activity of the UK government that should have been ‘low hanging fruit' for its prolific reformers, proved difficult to contract-out f…
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- Volume 89, Issue 4, December 2011, pages 1489–1508
- ISBN/ISSN
- 00333298
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- Public Administration
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CHANGING THE DECISION SPACE : EUROPEAN POLICY INFLUENCES ON ENERGY POLICY AND…
The EU takes a growing interest in governing the energy sector in its member states. Competing with national institutions, policies and organizational structures, it is however not clear whether the EU exerts a strong influence compared to other factors, and if there is such an influence, the mechanisms are not well understood. This paper examines strategic reorientation towards electricity inv…
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- Volume 89, Issue 4, December 2011, pages 1509–1525
- ISBN/ISSN
- 00333298
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- -
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- Public Administration
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THE LISBON AGENDA AND ENTREPRENEURSHIP POLICY : GOVERNANCE IMPLICATIONS FROM …
With the Lisbon Strategy and mandate, the European Commission committed itself to promoting entrepreneurship as a major driver of innovation, competitiveness, and growth. This paper demonstrates that the renaissance of entrepreneurship policy along with the implementation of the Lisbon Agenda resulted in the localization of policy-making, and re-strengthened policy-makers on the ground to succe…
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- Volume 89, Issue 4, December 2011, pages 1526–1545
- ISBN/ISSN
- 00333298
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- -
- Series Title
- Public Administration
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THE REFORM OF FINANCIAL MANAGEMENT IN THE EUROPEAN COMMISSION : A PUBLIC MANA…
Since the mid-1990s during the Santer, Prodi, and Barroso presidencies, the European Commission has experienced several public management policy cycles. Included on the Barroso Commission's (2004–2008) policy agenda was the reform of internal financial control, prompted by significant irregularities in budget execution signalled repeatedly by the European Court of Auditors (ECA) in its annual D…
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- Volume 89, Issue 4, December 2011, pages 1546–1567
- ISBN/ISSN
- 00333298
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- -
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- Public Administration
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STATE REGULATORY CAPACITY : EXPERIENCES FROM PUBLIC SECTOR REFORMS IN NORWAY
State regulatory capacity is being threatened by internationalization, commercialization and persistent demand for public services. The article addresses the overarching question of how the state is changing due to recent public sector reforms. By studying changes in the regulation of the health care sector and the food sector in Norway, the article challenges the assumption that recent public …
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- Volume 89, Issue 4, December 2011, pages 1568–1584
- ISBN/ISSN
- 00333298
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- -
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- Public Administration
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PUBLIC-PRIVATE PARTNERSHIP CONTRACTS : A TALE OF TWO CITIES WITH DIFFERENT CO…
This paper analyses regulation by contract in public-private partnerships (PPPs) for infrastructure services. Although the benefits of competition for the market and subsequent regulatory contracts are recognized, the literature also identifies contract design failures. When considering these limitations, it is useful to distinguish between contracts associated with purely contractual PPPs (…
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- Volume 89, Issue 4, December 2011, pages 1585–1603
- ISBN/ISSN
- 00333298
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- Public Administration
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PROFESSIONAL AUTONOMY AND PASTORAL POWER : THE TRANSFORMATION OF QUALITY REGI…
In the context of the recent transformation of control in Swedish health care, the changing role of quality registers are analysed as a vivid example of how professional groups become involved in new modes of regulating professional work. Based on a critical appraisal of the main currents in the research on NPM, it is argued that understanding ‘the productive side of power’ is an underexploited…
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- Volume 89, Issue 4, December 2011, pages 1604–1621
- ISBN/ISSN
- 00333298
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- Public Administration
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GOVERNMENT CONTINUES TO DO ITS JOB. A COMPARATIVE STUDY OF GOVERNANCE SHIFTS …
Governance in higher education has undergone certain substantial shifts in recent decades. In order to analyse this process from an empirical point of view, a specific understanding of governance, based on the role of the public power in question (state, government or another such power, depending on the context) has been assumed. Changes in systemic governance (and consequently also at the ins…
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- Volume 89, Issue 4, December 2011, pages 1622–1642
- ISBN/ISSN
- 00333298
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- -
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- Public Administration
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POLICY CHANGE AND SOFT EUROPEANIZATION : THE TRANSFER OF THE OMBUDSMAN INSTIT…
The paper adopts a historical institutionalist approach to Europeanization and argues that policy change is facilitated by three factors. First, it is driven by ‘soft’ mechanisms of Europeanization such as policy transfer. The EU provides the framework for reform and functions as a platform of best practices. Policy transfer mechanisms are implemented in order for member states to pick and choo…
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- Volume 89, Issue 4, December 2011, pages 1643–1663
- ISBN/ISSN
- 00333298
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- -
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- Public Administration
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THE IMPACT OF FREEDOM OF INFORMATION ON WHITEHALL
This article examines whether the UK Freedom of Information Act 2000 has changed Whitehall. Based on a two-year, ESRC-funded study, it evaluates the impact of FOI on five characteristics of the Whitehall model: the culture of secrecy, ministerial accountability to Parliament, civil service neutrality, the Cabinet system, and effective government. Proponents of FOI hoped that government would be…
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- Volume 89, Issue 4, December 2011, pages 1664–1681
- ISBN/ISSN
- 00333298
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- -
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- Public Administration
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Alcohol- and Drug-Involved Driving in the United States : Methodology for the…
This article describes the methodology used in the 2007 U.S. National Roadside Survey to estimate the prevalence of alcohol- and drug-impaired driving and alcohol- and drug-involved driving. This study involved randomly stopping drivers at 300 locations across the 48 continental U.S. states at sites selected through a stratified random sampling procedure. Data were collected during a 2-hr Frida…
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- Vol. 35 no. 4, August 2011,pp. 319-353
- ISBN/ISSN
- 0193841X
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- -
- Series Title
- Evaluation Review
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The Geography of Deterrence : Exploring the Small Area Effects of Sobriety Ch…
This article examines alcohol-impaired collision metrics around nine sobriety checkpoint locations in Indianapolis, Indiana, before and after implementation of 22 checkpoints, using a pre/post examination, a pre/post nonequivalent comparison group analysis, and an interrupted time series approach. Traffic safety officials used geographical information system (GIS) analysis to help select checkp…
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- Vol. 35 no. 4, August 2011.pp. 354-378
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- 0193841X
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- -
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- Evaluation Review
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Effectiveness of a Psychosocial Intervention Model for Persons With Chronic P…
The article describes a psychosocial model of intervention with psychiatric patients in long-term hospitalization in a psychiatric ward in Israel and reports the findings of the evaluation conducted of its effectiveness. The model was aimed at maintaining or improving the patients' functioning in four main areas: personal hygiene, environmental maintenance, occupational competency, and social a…
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- Vol. 35 no. 4, August 2011.pp. 379-398
- ISBN/ISSN
- 0193841X
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- -
- Series Title
- Evaluation Review
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Virtues of SIN : Can Intensified Public Efforts Help Disadvantaged Immigrants?
The labor market integration of immigrants is a top political priority throughout the Organization for Economic Cooperation and Development (OECD) countries. Social and fiscal gains, as well as sustained future labor supply make governments search for effective policies to increase employment among the mostly disadvantaged. The author studies SIN, a Swedish pilot workplace introduction program …
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- Vol. 35 no. 4, August 2011,pp. 399-427
- ISBN/ISSN
- 0193841X
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- -
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- Evaluation Review
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PartyIntents : A Portal Survey to Assess Gay and Bisexual Men’s Risk Behavi…
PartyIntents examines whether portal survey methods could be used to anonymously survey gay and bisexual men about HIV-risk behaviors before and after a weekend party–oriented vacation. The study recruited 97% of eligible men and of these 489 participants 47% completed the follow-up assessment. Approximately one half of the men intended to use illegal drugs over the weekend, and almost 20% thou…
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- Vol. 35 no. 4, August 2011.pp. 428-451
- ISBN/ISSN
- 0193841X
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- -
- Series Title
- Evaluation Review
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Creating Shared Responsibility through Respect for Military Culture : The Rus…
The key problem in civil-military relations in established polities such as Russia and the United States is not civilian control of the military, but rather how to create a symbiotic relationship of “shared responsibility” between senior military officers and civilian leaders. In such a situation, civilian leaders obtain much needed expertise from the military, but ultimately remain in control.…
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- Volume 71, Issue 4, July/August 2011, pages 519–52
- ISBN/ISSN
- 00333352
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- -
- Series Title
- Public Administration Review
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Putting Conflict Where It Belongs : A Response to “Creating Shared Responsi…
Professor Dale R. Herspring argues that civil-military relations should move beyond a preoccupation with civilian control; instead, he says, the focus should be on the degree and nature of conflict within civil-military interactions. This alternative theoretical view adds much to the extant literature and allows future work to concentrate both on a more nuanced account of the effects of civil-m…
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- Volume 71, Issue 4, July/August 2011, pages 530–53
- ISBN/ISSN
- 00333352
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- -
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- Public Administration Review
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