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Image of CORPORATE CAPACITY AND PUBLIC SERVICE PERFORMANCE

Journal Articles

CORPORATE CAPACITY AND PUBLIC SERVICE PERFORMANCE

Andrews, Rhys - Personal Name; Boyne, George - Personal Name;

Corporate capacity is arguably a key determinant of the success or failure of public sector organizations. However, while there is growing evidence on the extent of corporate capacity, few researchers have systematically examined whether it is linked to public service performance. Does a larger corporate centre lead to better or worse performance for the organization as a whole? To answer this question we apply seemingly unrelated regression to measures of effectiveness, cost-effectiveness and equity in English local government. We find that the effect of corporate capacity on performance is nonlinear, following an inverted u-shaped pattern, and that its positive effect turns negative around the mean for effectiveness and cost-effectiveness, and above the mean for equity. The study therefore suggests that senior managers face important trade-offs between organizational goals when deciding on the appropriate level of corporate capacity.


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Detail Information
Series Title
Public Administration
Call Number
-
Publisher
Hoboken, United States : Wiley-Blackwell., 2011
Collation
-
Language
English
ISBN/ISSN
00333298
Classification
-
Content Type
-
Media Type
-
Carrier Type
-
Edition
Volume 89, Issue 3, September 2011, pages 894–908
Subject(s)
CORPORATE CAPACITY AND PUBLIC SERVICE
Specific Detail Info
-
Statement of Responsibility
-
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Kemitraan Library
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Established in 2003, the Library of Kemitraan was originally designed to record and collect all Kemitraan and grantees publications. However, today it broadly develops and serves more sectors to expand the collection to facilitate research activities, particularly since the inception of the Knowledge and Research Management within Kemitraan.

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