Journal Articles

ADMINISTRATIVE PROFESSIONALS AND THE DIFFUSION OF INNOVATIONS : THE CASE OF CITIZEN SERVICE CENTRES

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This article examines how administrative professionals affect the diffusion of one-stop shops in the form of integrated citizen service centres (CSC) in a Danish local government setting. CSCs are an example of a new organizational form: functionally integrated small units (FISUs). The diffusion of the CSCs among municipalities is used to analyse how administrative professionals act as drivers in the process of organizational level innovation. Furthermore, it is examined how institutional, political and economic characteristics of municipalities influence the likelihood of adoption. The findings highlight that a high concentration of administrative professionals indeed make the adoption of CSCs more likely. Additionally, the findings confirm three commonly stated hypotheses from the diffusion of innovations literature, namely that need based demands, wealth and the regional supply of CSC increase the likelihood of its adoption.

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Detail Information

Series Title

Public Administration

Call Number

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Publisher

Hoboken, United States : Wiley-Blackwell., 2011

Collation

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Language

English

ISBN/ISSN

00333298

Classification

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Content Type

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Edition

Volume 89, Issue 2, June 2011, pages 577–594

Subject(s)

ADMINISTRATIVE PROFESSIONALS

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