Printed Book

The Hidden Power of Social Networks: Understanding how Work Really Gets Done in Organizations

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In today's flatter organizations, collaboration in employee networks has become critical to innovation and to both individual and companywide performance. Executives spend millions on new organizational designs, cultural initiatives, and technologies to promote the sharing of knowledge and expertise across functional, hierarchical, and divisional lines. Yet these efforts have achieved disappointing results.

Rob Cross and Andrew Parker argue that's because most managers have little understanding of how their employees actually interact to get work done. In fact, formal "org charts" fail to reveal the often hidden social networks that truly drive--or hinder--an organization's performance. In this eye-opening book, Cross and Parker show managers how to find, assess, and support the networks most crucial to competitive success.

Based on their in-depth study of more than sixty informal networks within organizations around the world, Cross and Parker show how managers can implement a wide range of specific and inexpensive actions-from bridging strategically important disconnects in a network to eliminating information "bottlenecks" to recognizing key connectors-that will enhance the powerful impact networks can have on performance and innovation.

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Availability

3984

658 CRO h

Book Shelf

Available

Detail Information

Series Title

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Call Number

658 CRO h

Publisher

Massachusetts : Harvard Business Review., 2004

Collation

xiii, 213p.; 24 cm

Language

English

ISBN/ISSN

978-1-59139-270-5

Classification

658

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Employees
Social networks
Business networks

Specific Detail Info

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Statement of Responsibility

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Other version/related

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