Printed Book

Achieving Excellence Through Customer Service

---

A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

---

Availability

3958

658.8 TSC a

Book Shelf

Available

Detail Information

Series Title

-

Call Number

658.8 TSC a

Publisher

Singapore : S.S Mubaruk & Brothers., 1995

Collation

vii, 294p.; 26 cm

Language

English

ISBN/ISSN

9813046597

Classification

658.8

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Customer services

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment