Journal Articles

Purple-Collar Labor Transgender Workers and Queer Value at Global Call Centers in the Philippines

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This article examines new patterns of workplace inequality that emerge as transgender people are incorporated into the global labor market. Drawing on in-depth interviews with 41 transgender call center employees in the Philippines, I develop the concept “purple-collar labor” to describe how transgender workers—specifically trans women—are clustered, dispersed, and segregated in the workplace and how their patterned locations in social organizational structures serve a particular value-producing function. These patterned inclusions, I argue, come with explicit and implicit interactional expectations about how “trans” should be put to work in the expansion and accumulation of global capital. In this way, the study examines the production and extraction of queer value and the folding of trans women’s gendered performances into commercial exchange. Data show how the affective labor of transgender employees is used to help foster productivity, ease workplace tensions, and boost employee morale. This study of transgender employment experiences opens new lines of inquiry for understanding gender inequalities at work, and it builds on scholarship that combines political economy approaches with transgender studies.

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Detail Information

Series Title

GENDER & SOCIETY

Call Number

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Publisher

Thousand Oaks : Sage Publications., 2015

Collation

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Language

English

ISBN/ISSN

0891-2432

Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

Volume 29, Issue 2 April 2015, pages 169-194

Subject(s)

Philippines
Transgender
Purple collar
Queer value

Specific Detail Info

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Statement of Responsibility

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