Journal Articles

Networked Coproduction of Public Services in Virtual Communities : From a Government-Centric to a Community Approach to Public Service Support

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Research on and practical attention for the coproduction of public services is increasing. Coproduction is seen as a way to strengthen the quality and legitimacy of public service and reduce costs. Scholarship on coproduction of public services repeatedly ignores the role of the new media. This is surprising since many proponents highlight its potential for changing traditional, government-centric approaches to delivering public services. This article shows that digital communities form an important addition to the government-centric form of public service provision since they foster both an exchange of experiential information and social-emotional support.

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Detail Information

Series Title

Public Administration Review

Call Number

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Publisher

Hoboken, United States : Wiley-Blackwell., 2011

Collation

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Language

English

ISBN/ISSN

00333352

Classification

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Content Type

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Media Type

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Carrier Type

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Edition

Volume 71, Issue 4, July/August 2011, pages 598–60

Subject(s)

Public services
Networked Coproduction of Public Services

Specific Detail Info

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Statement of Responsibility

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