Journal Articles

Administrative Exclusion: Organizations and the Hidden Costs of Welfare Claiming

---

Organizations operate as the gateway to public benefits. They are formally authorized to adjudicate claims, in the process interpreting and applying eligibility rules. Beyond their designated role, they also operate as informal gatekeepers, developing modes of operation that affect the ease or difficulty of claiming. Operational practices—both formally prescribed and informally created—can add hidden costs to claiming to the extent that they are complicated, confusing, or cumbersome. Individuals implicitly recognize these costs when they complain of being “tied up in red tape” or given the “bureaucratic run around.” This inquiry examines whether these types of hidden organizational costs can have systematic effects, resulting in administrative exclusion—that is, nonparticipation attributable to organizational factors rather than claimant preferences or eligibility status.

---

Availability

No copy data

Detail Information

Series Title

Journal of Public Administration Reseach and Theory

Call Number

-

Publisher

: Oxford University Press., 2010

Collation

-

Language

English

ISBN/ISSN

10531858

Classification

-

Content Type

-

Media Type

-

Carrier Type

-

Edition

Vol. 20 No. 4, October 2010.pp. 827-848

Subject(s)

-

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment