Journal Articles

Objective and Subjective Performance Measures: A Note on Terminology

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At least since the late 1970s, the performance measurement literature has used different terminologies to describe agency- and citizen-generated performance measures. The first type of measures are placed into objective and the second type into subjective categories. This article argues that this terminology is outdated owing to evidence on the contextual subjectivity of all performance measures. The analysis also examines the potential impact of the dichotomization on the role accorded citizens in helping to develop public sector performance measures.

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Detail Information

Series Title

Administration & Society

Call Number

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Publisher

: sage publisher., 2010

Collation

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Language

English

ISBN/ISSN

00953997

Classification

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Content Type

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Media Type

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Carrier Type

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Edition

Vol. 42 no. 5, September 2010.pp. 550-567

Subject(s)

Performance measurement
Citizen participation
Public administration methodology

Specific Detail Info

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