Journal Articles

Performance Measurement in the Public Sector in England: Searching for the Golden Thread

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Despite the significant volume of studies on public sector performance measurement, a paucity of empirical research describes in detail the systems and processes used at different levels of government to measure and manage performance. This study focuses on the experience of Public Service Agreements in the public sector in England. In particular, the impact of a centralized, performance measurement-driven approach on public service delivery is analyzed using case studies in a health care and a police organization. Despite efforts to introduce a “golden thread” to link different levels of the public sector hierarchy, in both cases, there was relatively low consistency in terms of performance indicators, targets, and priorities. Significant implications are evident for the design and role of performance targets and indicators, for the possibility to align frameworks at different levels of the public sector, and for the importance of feedback loops in measurement systems.

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Detail Information

Series Title

Public Administration Review

Call Number

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Publisher

Hoboken, United States : Wiley-Blackwell., 2010

Collation

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Language

English

ISBN/ISSN

00333352

Classification

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Content Type

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Media Type

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Carrier Type

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Edition

Volume 70, Issue 4, pages 591–600, July/August 201

Subject(s)

Public administration
United Kingdom
Public sector performance

Specific Detail Info

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Statement of Responsibility

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