Journal Articles

EXPLAINING VARIATION IN PERCEPTIONS OF RED TAPE: A PROFESSIONALISM-MARKETIZATION MODEL

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In the public administration literature, ways in which perceptions of red tape vary between different parts of the public sector remains relatively unexplored. In this article we define organizational red tape as a subject-dependent concept; that is, we expect to see variations in the level and type of red tape between different internal stakeholder groups. We then explain variations with two organizational-based variables, professionalization and marketization. The empirical analysis is undertaken on nearly 800 English local government services. The framework correctly predicts that officials in highly professionalized and marketized services perceive higher levels of red tape, while those in less professionalized and marketized services report lower levels. We then summarize our findings and comment on their theoretical and practical significance.

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Detail Information

Series Title

Public Administration

Call Number

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Publisher

Hoboken, United States : Wiley-Blackwell., 2010

Collation

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Language

English

ISBN/ISSN

00333298

Classification

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Edition

Volume 88 Issue 2, June 2010. Pages 418 - 438

Subject(s)

Public administration
English
Local government services

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