Journal Articles

Measuring knowledge creation in virtual teams through the social network analysis

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The current literature regarding virtual teams (VTs) lacks outcomes related to intellectual capital (IC) and knowledge management (KM). Moreover, e-collaboration and VTs need the necessary metrics to assess the real benefits that KM derives from the use of new e-collaboration technologies. There is also scarce evaluation of the cause–effect linkage between a VT structural configuration and its creative performance. Following this lead, we propose an evaluation method based on social network analysis (SNA) and indexes referring to knowledge creation. The paper concludes with an application on a real case study that shows how this methodology can be used as a KM tool to increase the creative output of VTs.

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Detail Information

Series Title

Knowledge Management Research & Practice

Call Number

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Publisher

United States : Palgreave Macmilan., 2009

Collation

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Language

English

ISBN/ISSN

14778238

Classification

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Content Type

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Media Type

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Carrier Type

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Edition

Vol. 7, No. 4, December 2009. pp. 329–338

Subject(s)

Knowledge Management
Knowledge creation
Computer-mediated communication
Virtual teams
Social network analysis

Specific Detail Info

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Statement of Responsibility

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