APA Style
James, Oliver. (2011).
MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE : EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT (Volume 89, Issue 4, December 2011, pages 1419–1435).
Hoboken, United States:
Wiley-Blackwell.
Chicago Style
James, Oliver.
MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE : EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT.
Volume 89, Issue 4, December 2011, pages 1419–1435
Hoboken, United States:
Wiley-Blackwell,
2011.
Journal Articles.
MLA Style
James, Oliver.
MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE : EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT.
Volume 89, Issue 4, December 2011, pages 1419–1435
Hoboken, United States:
Wiley-Blackwell,
2011.
Journal Articles.
Turabian Style
James, Oliver.
MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE : EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT.
Volume 89, Issue 4, December 2011, pages 1419–1435
Hoboken, United States:
Wiley-Blackwell,
2011.
Journal Articles.